Not dissing the review, as we see this sort of misplaced critism of everything nowadays, but the expectations feel very off given what these things are: dirt cheap, low-power commodities that cannot handle heavy workloads.
You want processing power, customization, jack of all trades mini PCs? They exist, but they don't cost $200.
Same for those complaining about the abysmal customer support mini PCs from Beelink and the like typically get; it's a $200 computer, it's amazing you even get an email form to enquire about a refund. Know what you're buying, it's what's in the box and not much else.