Software update renders popular Samsung Galaxy smartphone unusable, leaving customers with potentially high repair bills

[Redaktion]

According to user reports, an update is causing massive problems with a particular Samsung smartphone. Samsung is reported to have asked customers to pay for the problem, which appears to be the result of software problems, at least in some cases.

https://www.notebookcheck.net/Software-update-renders-popular-Samsung-Galaxy-smartphone-unusable-leaving-customers-with-potentially-high-repair-bills.934972.0.html

[Bizarro_NikoB]

Forced updates should be illegal.

[Rampaging_NikoB]

Absolutely.

[Angry about samsung]

This happened to me, the update happened then when I tried to charge it came back with an error.
I took it to the samsung authoriser repair location and they slammed me saying I must have dropped the phone and it needed a new mother board.
They wanted 670 usd to repair.

[Actually knows something]

Forced updates should be illegal.

Sure, but have fun with 80 viruses because you won't. Fucking. Update.

[Worgarthe]

Forced updates should be illegal.

Sure, but have fun with 80 viruses because you won't. Fucking. Update.

Yeah, Android is known to be completely infested with viruses. Not. My backup phone is old Nexus 4, works fine, old software (Nougat), zero viruses or any issues whatsoever. You know, don't maniacally download every random s*** that claims you've just won a new iPhone 16 and 1 Bitcoin and you'll be fine.

Btw, gotta give it to Scamsung to have this issue with bricking phones by their own official updates - since the days of Galaxy S3 (and that was back in 2012!). Clowns.

[Robertw]

What version is this referring to? I have an update that downloaded and has a status of "Postponed" because I have less than 20% battery life. I'm not sure if i should even bother with it. It's from this morning.

[Ana]

I had this happen too! My phone went into a boot loop and I worked tirelessly to find a way to fix it without losing everything on my phone. The article said someone was able to fix theirs. How can we find out what they did? Has anyone else found a fix? I still have that phone and it would be nice if it could work and I could retrieve what is on it.

[Truth]

This happened to me as well. I take very good care of my phone never dropped it and always have it in an otterbox case no cracks on the original screen and still the original screen protector on it. Yesterday after I downloaded the update while I was using the phone galaxy S22 the screen just turned to large green stripes and went out. The phone was still on and if in my car I could make calls through the car but could not see anything on the phone screen, the flawless uncracked screen just went out. It cost me $240 to have a new OEM samsung screen installed on it. I think they do this to force people to upgrade to the S24 so their not stuck with a large inventory of S24's cuz they know people are waiting for the S25 to upgrade. So my choice was loose all my info in my S22 and upgrade to the S24 or spend money on a phone to repair it after their update damaged it in order to get my info/data out of the phone even though I will be getting the S25 in a month. Honestly it makes me want to say screw samsung and get an IPhone instead.

[Jimmy451]

The real question is why tf are you people paying to fix a problem Samsung created? It should be the company's responsibility to fix their errors. It's like buying a new car and the engine give out after just 2k miles. Would you pay to fix it or take it back to the deal and tell that mf to fix it?

[DDSU]

Dear disgruntled Samsung users,

Genuinely curious, what made you go or choose Samsung in the first place?

As someone who'd not touch anything by them with a 10' pole, I just can't really fathom the underlying reasoning behind such a decision.

What's worse is I know only too well the whole ordeal will repeat itself once many order the s25 next month. Just why? You'd think people would have learnt something after 14 years of mistakes.

[Eskimo369]

I have an idea. Give consumers the option to OPT OUT of updates. You can turn off MOST updates but the manufacturers still FORCE monthly "security" updates. then when your phone STARTS acting up the consumer is left paying for repairs or new phones, it almost feels like INTENTIONAL issues in order to force consumers into the newer more expensive models.

[NS]

Yes, totally disappointed with Samsung on how they handle this fisaco

[dingdong]

I am affected by this. My phone was only 1 year old. What a joke of a company deny deny deny.

[Cheadiam]

I had this issue on my S22 Ultra, WiFi stopped working and it continually rebooted the phone. The phone was 5 weeks out of warranty and I got quoted £450 to fix it by an approved Samsung repair centre.
Called Samsung, they extended the warranty collected the phone,  fixed all the issues and sent the phone back good as new at no cost.  Super annoying but can't fault the response from Samsung.