Asus responds yet again, retools warranty process to address major concerns raised by GamersNexus ROG Ally repair debacle

[Redaktion]

After missing the mark in its initial response to the damning Gamers Nexus report highlighting major shortcomings in Asus's warranty process for the YouTube outfit's ROG Ally, Asus has responded with more sweeping changes to its RMA process.

https://www.notebookcheck.net/Asus-responds-yet-again-retools-warranty-process-to-address-major-concerns-raised-by-GamersNexus-ROG-Ally-repair-debacle.841187.0.html

[European Customer]

It's quite clear, since both the webpage and the X message make reference to the US, that this changes are not made globally. I've had similar RMA horror experiences with Asus in Europe for years now. Hope the change comes here too, but I really appreciate GamersNexus' part in this anyway. Asus wouldn't have taken action otherwise.

[Rossberg]

Absolutely, this leaves European customers (and indeed potentially everyone outside Canada/US) in the lurch. I'll never buy an Asus product in my region as long as there is no service centre here and no on-site warranty.

[The Werewolf]

Even if it was global, if you read the details, this isn't really a change as it is just explaining what they're doing. They were doing most of these things before - all they're saying is 'we'll try to be better at telling you what we mean'... which is good, but doesn't fix the actual problem - the way they do repair.

Most of this is 'we'll provide evidence that we didn't do more damage' - it's about blame mitigation, not actually just fixing the problem. Most companies just fix the warrantied problem and don't even discuss these issues. I mean, who sends their handheld in because the case has a small ding (that conveniently requires replacing the entire display - out of warranty)?

The exception is the reduction in overreaction to cosmetic damage, which is good, but that's what they already said they were going to do in response to the original YT video.

[Mad Murdock]

In the immortal words of Ron Burgundy: I don't believe you.

This is just a PR stunt to make it look like they care, and that they're doing something. They won't change, this is who they are. At this point, just stop buying from Asus; Their last shred of goodwill (did they ever have any?) is dead and gone.

[PCMedia]

It's a good thing I bought my Asus laptop from a shop which provides their own in-house warranty.  From now on Asus goes on my warranty scammer list along with Samsung.

[Canadian Customer]

Ok something that should have been done from the start...but same quality control and parts.

[Leslie]

It also doesn't address other Asus products,such as their mid range laptops.
Of which warranted dates are not consistent with purchase dates , it is short by 12 days Asus Vivo book M1608, the same for the Asus ROG phone6 which I purchased new in the box from the Asus Amazon store.
There is no option to buy warranty extensions for the laptop which expires next month 6-15-24.