I purchased the Zenbook Pro Duo (i9 version) after reviewing laptops for a few months. I purchased this beautiful laptop upon some recommendations of tech professionals and friends, the specs weren't bad either. I received my new laptop 05/08 ordering directly from Asus and needless to say I was excited like a kid on Christmas morning. Unfortunately this is were the happiness ends. Last night 05/12 around 8:30 pm CST I was walking by my in-home work station my friend and me heard a noise coming from the laptop. The noise was very audible a "popping" or deep clicking noise. It clicked 4 or 5 times then paused, my friend and I observing the laptop at this point. The laptop was connected to two other monitors all plugged into the same power strip. There were six browser windows open at the time and for the most part idle. We observed the laptop for a few more seconds and then it started with popping and/or clicking sound again, popping 4 to 5 more times. On the fourth or fifth pop we witnessed Smoke coming from the right vent and immediately powered down the laptop and disconnected the power. There was a slight burning smell not recognizable if it was electrical, but I assume it was. As any concerned human I sat there watching for any more signs of smoke for a good 30 mins, I then jump straight to google and searched for incidents like mine. I didn't find much. It was after hours so I could not contact Asus directly and decided to wait until morning to call in a place a ticket. Next morning I called Asus Tech support 888-678-3688 and 855-755-2787 when they opened unsuccessfully. I tried on the hour every hour and finally reached a customer support rep around noon. I explained to him what me and my friend observed and advised my deepest concern of an electronic device producing smoke. The rep did the usual and gathered the necessary information and advised that this would need to be escalated (obviously), his next statement didn't set well with me. I was advised by Asus Customer Service that someone would be in contact with me in the next couple of Days! That's right, Days! I understand minor issues the time frame could be a couple of Days.This I believe is NO minor issue! Smoke and the smell of burning is no minor issue Especially from a BRAND NEW LAPTOP!! Not to mention the fact the rep said it was going to be escalated! You mean to tell me a tech giant like Asus treats Escalations like a two Day resolution! Great customer service guys!! Oh forgot to mention, the customer service rep not offering any type of action plan. So in my ever growing frustration, I am sitting here waiting for Asus to contact me with a brand new Broken laptop. This is a laugh...part of the Case number email the customer rep sends: " "...Your case and contact information were passed to the escalation department for review by our escalation team here at ASUS. I understand that there was an incident involving your Notebook (UX581GV). First and foremost, on behalf of ASUS, we sincerely apologize for this incident and for any inconvenience it may have caused you. Your safety is our priority and we thank you for bringing it to our attention!..."" I Love the ending "your safety is our priority..." but its going to take them DAYS to get with you, Thank you for the priority Asus!! I was really excited for the laptop as it was my first Asus laptop, after the experience with the customer service rep I WOULD NOT RECOMMEND THIS PRODUCT TO ANYONE! 0 out of 5 stars for Customer Service and tech support, 0 out of 5 stars on Product. I literally only had the laptop for 4 days before it breaks down and now Asus is telling me it will be Days before and escalation rep can look into my issue! By the time this all over, I will have spent more time/DAYS with tech support than having my laptop turned on! CAUTION to all new buyers!