I love the phone and everything about it, except the fact that i cannot stand mms! And yes the Call center was not helpful or useful for myself! I can now receive mms messages but cannot send them! It is really frustrating and inconvenient! Wish there was a way to fix and figure this all out! Another thing is that there are really no assessories/phone cases or good ones for this phone! I need a case with shock proof/hybrid! They do not make then or i have not been able to find one! Another thing is that i still have not been able to change settings, like text messaging, how to change text settings, spacing and prediction words and so on. Settings does not have a lot of options line the galaxy did, in which i go not like either! So yes, I'm still learning the phone, unhappy about certain things, but Other than that, i absolutely love the phone! I recently switched from a galaxy s3 to this and am verry happy with the phone and quality! :)