Definitely don't understand the last sentence, OnePlus is definitely not a "small company". It is a subbranch of the gigantic Oppo.
For those wanting to get to know more about OnePlus, my advice is to check out YouTube videos by user TechAltar, especially "The OnePlus hype needs to die".
While OnePlus and Oppo have little market share in "the western world" compared to Samsung, LG and Apple for example, the "small company" argument doesn't work anymore. Especially when seeing the millions spent in marketing and hype creation over the past few month regarding this regular mid-range phone that has nothing much to brag about. There are thus no excuses for the many QC issues and unreliability of OnePlus devices. If OnePlus had really tried to win hearts back from those unhappy of the unreasonable price increases, they would have brought back features enthusiasts keep talking about, the headphone jack, the IR blaster, the micro-SD card support, etc. Oppo, and thus OnePlus prefers to spend money on marketing and creating a following.