The Helio Neo 16 offers a bright and color-accurate 16-inch display (2560x1600 pixels, 240 Hz, DCI-P3) in the 16:10 format, 32 GB of RAM, and two Thunderbolt 4 ports (Power Delivery). The powerful laptop is run by a Core i7-14700HX together with a GeForce RTX 4070.https://www.notebookcheck.net/Acer-Predator-Helios-Neo-16-2024-review-Gaming-laptop-with-RTX-4070-and-DCI-P3-panel.834996.0.html
Yes disappointing they sent a machine in this conditions, Acer could have got here a good machine if those issues were fixed.
Another very worrying point is that in HwMonitor the CPU is operating at 1,486v, which is a high voltage that is already starting to compromise the 13th and 14th Gen HX processors with electromigration. It remains to be seen whether this specimen had its BIOS updated to Acer version 1.14 where the Intel 129H microcode is inserted.