Same issue with my Charge 5 of battery drain in less than an hour, not syncing properly and going into reboot mode when attempting to sync.

I've switched to Garmin and couldn't be happier with the quality and durability of their products.no brainer.

They claim not to know what caused it and can't fix it but why does my Fitbit Charge 5 default reboot to the add a card to your account screen after each hard reset...  Plain old money grab by Google... Bad practices should be investigated

After Google bought many functions were missing like work week hassle which is used most n motivational so I stopped using it

After Google bought many functions were missing like work week hassle which is used most n motivational so I stopped using it

I have experienced the problem (battery drain, not charging, loosing functionality) since late Nov 23. Charge 5 was six months old and under warranty 
Fitbit help team gave many solutions- all trial and error. They had no idea what to do. Finally, I asked to return and have them fix or replace.
They promised to send a new one. More than a month now, no replacement. Sent two reminders but no answers.
Amazing how Google would allow such customer service. They do not understand simple warranty terms or stand behind their product.

Literally the day the device was updated in Dec 23 you can see a large change in most of my heart stats..my Resting Heart rate went up 10 points, I typically track in the high 50's it went up to mid 60's! the heart rate variability went down from 50's to 20's and 30's. (Higher variabilty equals good health), and my O2 saturation went down (also not good). So within a few days it looked like I had some kind of event. I didnt. Scared me to death though.

An absolute piece of junk now. A charge lasts a few hours. As a senior on a fixed income replacing it is not an option. No support from the company. Google doesn't care. They deny they are responsible for the problem. They need to be investigated for consumer fraud.

I bought a new Fitbit charger 5 December 2023 and it worked fine for a week until the update. Following that, it stopped syncing to my iPhone, battery discharging quickly and just not fit for purpose.

I have had several "chats" with Fitbit support and followed their instructions, all to no avail.., I just use it as a normal watch now while I save up for an Apple iwatch; which I wish I'd have bought in the first place!

There's obviously no option for a refund from a company like #Google

Since Google took over Fitbit, scales doesn't work anymore, Charge 5 fitness devices is unusable. Fitbit devices went from top notch to top s*** devices. Should consumers even bother to buy anymore Fitbit products or even Google fitness products 🤔

Since Google bought out Fitbit. Fitbit has gone from top fitness watch to s***!!!

All My family members uses fitbit. Total 4 numbers. Within a period of 3 months all 4 start giving problem.... 3 cannot be charged, 1 giving small electric shock while wearing. Sadly for me, there is no after sale support (after warranty period) at Malaysia.

Wish I read this article before I updated my charge 5. It is dead now. The charge is holding up only for a few minutes. Any suggestions on how to revert to the previous firmware version?

I've had Fitbits for a number of years. They rarely last more than about 18 months - something ALWAYS goes wrong with them. They're affordable for those of us who can't buy Apple Watches (yet). In fact, I'm certain that if Apple created something at the price point of Fitbits, we'd all be buying them instead. We don't see our Fitbits as frivolous - we actually use them to monitor our health!

I have a Charge 5 now, and have gone through two in the last six months. My previous one died on July 4, 2023. It wasn't even a year old. I read that some sort of firmware update destroyed Fitbits back then as well. In fact, I read that there was a possible class action lawsuit floating around.

I bought my current unit in July 2023, and it died a few days ago. Fortunately, I foresaw the issues and bought a warranty. I received my new one yesterday. Now I have two broken ones on my dresser. How many of these are just going into the trash?

Is Google so large that it can completely ignore it's Fitbit customer base? It seems so.

I will be happy to post this on social media since you are not taking responsibility for this huge problem.