"Thank you for making us the successful company we are today, you are like family to me, but in order to keep increasing the company's profits (and my salary), we have to let you go. Fortunately, I've heard that AIs can replace human customer service and no customer could ever tell the difference."
In Spotify's newsroom, CEO Daniel Ek has announced that the music streaming service is laying off 17% of its workforce. This comes as result of the economic circumstances and the recent slowdown in growth, despite a positive balance sheet.