Elliot Matz <
[email protected]>
11:12 PM (26 minutes ago)
to me
I'm a pretty tech-savvy person, and I'm an audiophile and a musicican. But...
I bought two Lenovo Tab M8 3rd Gen's specifically in order to play music to my two home stereo systems. I want to stream via wifi from the Internet (Tune-In, Spotify, classical music stations, etc.), and I want to transfer many purchased audio files from my PC or storage devices to the M8's and play them through the stereo systems. I am able to get the M8's to stream music from online through the tablet to the stereos, and it does sound fine. But I have NOT been able to transfer files from my desktops, laptop or storage devices onto the M8's. I have tried copying to the tablets via several USB connector cables (so trge problem is NOT the cables), and via bluetooth. I keep getting error messages saying "Device has stopped receiving," or "Device no longer connected," like 2 seconds after it had said that the tablet WAS connected.
I tried calling Lenovo Technical Support. The first two times, I got women who listened to my issue, asked to put me on hold while they researched, kept me on hold for about 4 minutes each time, and then disconnected me. No callback, even though they HAD my number because I had registered for a callback from customer service. Unvelievably frustrating and maddening!
The third time I called, I did get a woman - heavy accent - who listened, put me on hold, and then did get back to me. I spent about 45 minutes on the phone with her trying different things, having her put me on hold several more times while she researched, and tried more things. We tried transferring files via USB cable, and via bluetooth. I kept getting the error messages. She couldn't figure out why. Finally she said she didn't have any more suggestions. When I asked what I was supposed to do then - and I asked if there were any live Lenovo support people anywhere - like at a Lenovo store - to which I could bring the tablets and have them show me how to transfer files onto them in person, she said, "Yes! Go to the Geek Squad at Best Buy." There is a Best Buy about a 40-minute drive from me, so I reluctantly said OK, I would do that. She thanked me for my patience, and we said goodbye.
I drove 40 minutes to the Best Buy in Poughkeepsie, NY. I waited in line to speak with a Geek. When I finally did, he said that the Geek Squad does repairs, but does NOT help people figure out how to use devices. He said to contact Lenovo. When I told him that I already had and that Lenovo sent me to the Geek Squad, he basically shrugged his shoulders. He said that I could call the 800 number for the Geek Squad and for a fee they would remote into my computer(s) and into the tablet and get it to work. I may do that (~$50!), but WHY SHOULD I HAVE TO???!!! WHY CAN'T LENOVO UNDERSTAND THEIR OWN DEVICES??? WHY SHOULD I PAY $50 TO HAVE SOMEONE OTHER THAN LENOVO HELP ME FIGURE OUT WHY THE M8 ISN'T DOING SOMETHING VERY BASIC??????
I may simply junk the M8's and buy two iPad Mini's, because I KNOW that they can stream everything into my stereo. But they do a lot of other stuff too that I don't need these two devices to do, and they cost like $400 each. The M8's cost about $95 apiece and they are SUPPOSED to be able to, at a minimum, simply stream music from online and from stored files.
SO FRUSTRATING! I may call Lenovo back and try Tech Support one more time. But this is SH** customer service, and I will be telling people to stay away from Lenovo products, and certainly not to expect any help with products from LENOVO.