I reached out first via email, and to my surprise, they responded to my mail and they fixed a call, i was a bit late to the call but they was very understanding. I eventually provided all the details of the target phone I needed to gain access to, as they requested. In short, i was able to get access into my wife's phone, whom I suspected was having an affair with another person. I am very pleased, especially with Levin who really took time to learn every details of the transactions. Well pleased with Vladimir Levin  (hackervladimirlevin @ gmail com) for his hard work.