Quote from: fmyhr on October 28, 2020, 10:43:03
Anyone have recent experience with Samsung tech support and/or warranty service? It's been awhile since I looked, but my impression is that they're among the worst of the major manufacturers. That alone gives me pause when considering a Samsung.
Sadly, despite one of the reasons I was thinking a Samsung laptop might be good is because I had a very good support experience with them years ago for a tablet, from reading some reviews for this laptop on their website (and it has a generally very poor user rating, btw), it seems their support has gone downhill as well. I'm pretty sure companies all figured out long ago that if they all suck, customers will have nowhere better to go, just like with cell carriers.
I will say that despite some frustration with dealing with them recently for a microSD card that failed, they ended up replacing it without even requiring me to send in the broken one, something not all companies are willing to do IME. So while it didn't go as smoothly as I would have liked, they did resolve it satisfactorily. But that's a lot different than a computer.