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Posted by Maclain

- August 01, 2020, 01:14:30

I purchased mine July 12th and had the trackpad issue.

Support has been a nightmare. They currently have my laptop at a repair depot indefinitely waiting for parts restock. They assured me they had trackpads in stock until I sent my laptop in. Now I have no clue how long they will be holding onto my computer without fixing it.

Posted by AJ

- July 10, 2020, 13:28:24

Just an FYI that despite Dell releasing that statement, 9500s with fault trackpads are still being shipped out.
I purchased mine Wednesday (8th July) and rec today (10th) going for the top spec i7 32gb ram and guess what? wobbly trackpad.

Posted by Ben334

- June 27, 2020, 00:08:43

Contacted support for wobbly trackpad. Their solution was to send a replacement 30 days out, which would completely remove 30 day trial period. Awful solution and they would not make any other arrangements or exceptions.

Posted by Redaktion

- June 26, 2020, 15:24:00

Dell has acknowledged that some early XPS 15 9500 machines shipped with wobbly trackpads. Apparently not meeting the company's "stringent quality and experience standards", Dell is offering to correct affected units. New XPS 15 9500 shipments should not suffer from wobbly trackpads, either.

https://www.notebookcheck.net/Some-early-Dell-XPS-15-9500-machines-have-wobbly-trackpads-but-remediation-is-on-offer-for-affected-units.477550.0.html