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Posted by Dmytro Boiko

- July 31, 2020, 07:53:37

My monitor supports USB-C power delivery (Dell U2720Q). Allen, I wonder if the power drain issue can be resolved by connecting both the original charger and monitor with power delivery?

Posted by sandybo

- July 31, 2020, 03:35:30

Thanks for the update! yeah its confirmed by one of the reddit posts that DELL admits that is the motherboard hardware issue. Allen I wonder what would be the optimum power to source this 17 model? From similar rtx 2060 machine one market it needs at least 180W not 130W to not having power drain. Even with Dell's fix, it would still drain power from battery under max loading.

Posted by Allen.Ngo

- July 31, 2020, 00:27:28

That's what we were thinking as well, but didn't want to jump on that conclusion too soon! Some sort of replacement service is likely

Posted by RicoViking9000

- July 30, 2020, 20:30:00

It's most likely a motherboard level repair/replacement, I bet they would have pushed a BIOS update if the problem were fixable through software alone

Posted by Redaktion

- July 30, 2020, 19:54:37

If you own a GeForce-powered XPS 17 or Precision 5750, Dell wants you to contact customer support to work something out. The manufacturer has successfully reproduced the charging issue on a "limited quantity" of laptops and will be reaching out to existing owners as well.

https://www.notebookcheck.net/Dell-finally-addresses-XPS-17-9700-and-Precision-5750-charging-woes-but-the-solution-isn-t-as-simple-as-you-may-think.483673.0.html