There is 1 thing in the game that is at best - POOR. When you stop playing and turn off the computer later on turn on the computer and open the game, it starts in the town rather that start in the area where you left off. It is necessary to go to the area and go through as if it is the first time. The game should be saved where you left off. When I contacted the company, they said that they have no plans to change this any time.

Nothing to excuse - you are basically right. I enjoyed the first two games because they were easy to play, fun, and not too addictive - at least for me. I could play 20 minutes, get out, and get back next week for another 20 minutes without missing it too much. ;)
P.S. Lol, I think that many journalists were extatic about what this game series PROMISED to deliver, not the stuff actually delivered. Sometimes, when you dream a lot about something, you refuse to see that reality is far from your expectations...

Excuse ME, but Torchlight series NEVER LOOKED GOOD.
Yes, I said it.
Artistically, Torchlight's like any other product released following the shockwaves left by WarCraft III in 2002: the many uninspired "artists" (really, copycats) have since carried the torch. As the saying goes, they can hear the ringing, but they wouldn't know where it's coming from. I'm talking about the freakishly disproportionate - and unapologetically low-poly - character models, IN EVERY GAME, these blue-tinted (or absent) shadows, as well as zero "creative" touches, or sparks, that would tell us information about the designer, or what they're like. Compare this with pre-WarCraft titles such as Sacrifice (1999), Populous: TNB (1998), LP: Battle for Natrolis (2001). Small studios, huge difference.
Writing in Torchlight I & II was a joke. There are comedic games, like Grim Fandango, and then there's the LEGO series. Torchlight team aligns itself with the latter, because it lacks the skill and flavor to be like the former.
Mechanically, it's just a Diablo clone. Nothing even to be discussed here.
But oh well, I imagine if you were a journo in the 00's and didn't absolutely drool over this game, you'd get laid off for a month (or worse).

Excuse me, but... https://www.polygon.com/2020/1/27/21083654/torchlight-3-frontiers-renamed-steam-perfect-world

It was nit suppose to be free to play, they changed the model due to user requests. Why even write about it if you did not research properly?