Hey guys. I just submitted my claim that I had a battery drain, with no evidence. Since yesterday, my phone's turning off at 20% and at 15%, this is a bootloop issue. Is it possible for me to go and submit another claim that I'm having a bootloop issue? Or will my form which of course has a same name, will get disqualified? I'm shocked that it didn't happen all the time and now just all of a sudden! Please help.

Quote from: MJ Mulenga III on June 11, 2019, 15:41:38
Does this apply if I bought it second hand?

KCC does not specifically state that second hand sales are eligible for compensation. It does not exclude them either, so it may be worth a shot if you can provide proof of purchase.

Does this apply if I bought it second hand?

Quote from: CHRISTIE L RAMSEY on June 11, 2019, 02:06:56
Please clarify something for me. how do I provide evidence? When the phone first started having problems and I contacted Google, they told me I had to contact Huawei. I was told the phone had to be shipped all the way to China and there were no loaners available and I could anticipate being without my phone for approximately six weeks. At that point I chose not to pursue it any further and I simply decided to put up with the problems of the phone, which at the time were only a cracked glass (another 6P issue)and battery drain. The bootloop issue started six months ago, and I had no idea others had the problem. I now have a Pixel, but would pursue the compensation. So-any advice on a way to submit proof of these problems?

Providing email correspondence about your initial contact for a repair would be a good start if you have any.

Likewise, it may be possible to send a video of your 6P bootlooping, or a link to where you have uploaded a video of the issue online.

Please clarify something for me. how do I provide evidence? When the phone first started having problems and I contacted Google, they told me I had to contact Huawei. I was told the phone had to be shipped all the way to China and there were no loaners available and I could anticipate being without my phone for approximately six weeks. At that point I chose not to pursue it any further and I simply decided to put up with the problems of the phone, which at the time were only a cracked glass (another 6P issue)and battery drain. The bootloop issue started six months ago, and I had no idea others had the problem. I now have a Pixel, but would pursue the compensation. So-any advice on a way to submit proof of these problems?

Quote from: Henye Perez on June 10, 2019, 01:18:21
I had the boot loop issue with my 6P and it was replaced under warranty with another 6P. Would this still be eligible for a claim?

According the KCC, you must be able to submit documentation proving that your original 6P suffered from bootlooping.

The sad part is when we complained they did nothing, they made it hard to even get a replacement.. that didn't have a easy way to send claims until now, and they know damn well 80% of those batteries were bad.. so why not give everyone's money back that bought a 6p from the Google store? Because they don't even care mine got hot 106F died at 19% and was out of warranty and I bought it from the Google store December 7th after the release.. I have a Pixel 2 and I'm getting a Pixel 4 this summer.. I'm documenting everything.

I had the boot loop issue with my 6P and it was replaced under warranty with another 6P. Would this still be eligible for a claim?