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Posted by Byclomb
 - May 18, 2024, 23:38:32
Posted by Daniel B
 - April 27, 2019, 13:18:05
Great feedback from people. Someone ought to tell Dell that they've just lost another potential customer. Why would I want to buy a product that doesn't work.
Posted by mkdr
 - April 05, 2019, 14:51:22
Latest update on the fan issues since 1.7.0 with the dGPU polls.

https://www.dell.com/community/XPS/...n-Idle-dGPU/m-p/7277659/highlight/true#M26974

"We had escalated this to the product team & we were not able to replicate the issue anywhere. Since the issue you have is that there is a fan blast every few seconds (which is not loud) & is not affecting the performance.

If you still observe the issue, we can have the system picked up for service & ensure that this is resolved at the earliest."

This is not acceptable! Dell lying as usual!!
Posted by mkdr
 - March 12, 2019, 04:37:10
BUMP. I dont want to be stuck with bios 1.6.0. This fan issue is not acceptable. https://www.reddit.com/r/Dell/comments/akngpy/incompetent_dell_devs_answer_to_bios_170_fan/
Posted by JK
 - February 13, 2019, 09:59:33
I didn't expect that soft as bios for 9570 was so fckd up and problems with wifi, audio and sleep are on the top tier Dell laptop. And support says they're not aware of these things. :D 
Posted by J-D
 - February 05, 2019, 19:26:48
Thanks @mkdr, I finally get Dell to accept this as a problem, a technician should come in the next days at my work place. I hope he will bring with him a new laptop, because my patience has run out.
Posted by mkdr
 - February 05, 2019, 04:49:47
@J-D This could have multiple reasons, but there was a guy on the forums, whos 9570 showed the same issue, even after Windows clean install. You should ask Dell to send you a new unit. It is not normal.
Posted by J-D
 - February 01, 2019, 22:42:11
@mkdr On a load my CPU won't get over 30% and the base clock will stay at 0.8Ghz, am-I the only one with this condition? I probably had better cpu performance with my laptop from 2008. Dell said it's linked to those bios issues, even if I try to tell them it may be not. Fan starts for 2-3 secs and quickly return to minimum speed. If I could get them to max speed trust me I would. I don't know what happened to my laptop but it surely not working as intended. The throttling of my CPU happens when the GPU is at 45°C.
Posted by bender000
 - January 31, 2019, 09:20:53
Since you guys are a big review site and have a bit more clout than the average user, please keep chasing them re: standby issues. Ridiculous...

Modern standby would be gravy if it worked as designed, but it clearly doesn't!
Posted by mkdr
 - January 30, 2019, 20:34:32
@J-D I think youre confusing things here. What "thermal throttling" issues are you speaking about? I totally hope not, your complain leads to Dell throttling the laptop even more. If you undervolt both dGPU and CPU properly, there are no thermal throttlings.
Posted by J-D
 - January 29, 2019, 21:33:58
The bios update 1.7 didn't fix anything, I still have thermal throttling issues. I had a call with Dell today, they have a fix coming. This is a fucking nightmare.

I try to downgrade the bios 1.3.0 in multiple steps, since it's allowed. But I'm stock at 1.4.0 and my xps won't accept a downgrade to a lower version.
Posted by boosh
 - January 29, 2019, 01:57:51
Now fans randomly turn on and off.
Posted by mkdr
 - January 28, 2019, 20:29:06
I think they just, as usual, try to circle the logic around to cover up their incompetence and to fix their bad and lazy programmed bios.

You have to ask them in a different way, not about if it is intended, that the fans now run before a throttle point is reached (74°c...). That was never to debate. To debate is:

Fans run for 9 seconds if you right click in the Windows Explorer on an EXE file...

Fans run for 9 seconds if you open Windows Task Manager...

Fans run for 9 seconds if you close Windows Task Manager...

Fans run for 9 seconds if you wake up from modern standby and there is a short dGPU poll...

Fans run for 9 seconds if you open Ms Edge.

Fans run for 9 seconds if you close Ms Edge.

Fans run for 9 seconds if you open Nvidia Panel.

Fans run for 9 seconds if you close Nvidia Panel.

...

Regardless dGPU temps are WAY BELOW any throttle point (33°C), dGPU was just polled for 100ms.
Posted by mkdr
 - January 28, 2019, 14:06:53
I am done. THIS IS NOT NORMAL OR "WORKING AS INTENDED":

https://www.dropbox.com/s/w9eouyny81ctd9h/dgputriggersfans.mp4?dl=0

Fans/dGPU are off.
Opening Task manager (or other apps who access dGPU).
dGPU is on for half a second.
Fans go on for 7-9 seconds
Closing Task Manager.
dGPU is on for half a second.
Fans go on for 7-9 seconds.

ALL OVER WINDOWS. Opening whatever (task manager, Nvidia panel, Ms Edge, MSI AB, HwInfo).

Even right clicking on a EXE file in Windows Explorer!

THIS IS NOT NORMAL OR WORKING AS INTENDED.
Posted by Bot92
 - January 28, 2019, 10:48:29
Guys it's time to bail on Dell. My GPU performance still halves despite the BIOS update. Keyboard still skips keys. Computer BSODs now and again. Audio crackles. Bluetooth completely disappears from device manager until restart and drops devices every 30min. Videos play back with a mosaic grid effect. Dell has huge issues with both the BIOS and drivers. Never have I had a more buggy laptop.  >:(