The 'Bendgate 2.0' saga continues: An iPad Pro customer who email Tim Cook about his disappointment with the situation in which the US$799+ devices arrive deformed out of the box got a response. This reply was not from Cook himself, however, but from another Apple executive who explained how well the new iPad fits in with Apple's design philosophy.
https://www.notebookcheck.net/Apple-executive-reiterates-company-s-support-for-iPad-Pro-2018-design.386116.0.html