Soeben Chat mit Dell US bezüglich LTE und dem XPS 12 sowie connected standby
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Your session ID for this incident is 60028500.
Time Details
11/02/2013 06:17:29PM Session Started with Agent (Dante V)
11/02/2013 06:17:29PM Michael: "."
11/02/2013 06:17:41PM Michael: "Hello"
11/02/2013 06:17:50PM Agent (Dante V): "Welcome to Dell US Chat! My name is Dante V. and I will be your Dell.com Chat Expert. I can be reached at
[email protected] or via voicemail at 1-800-379-3355 Ext-2160085. How can I help you today?"
11/02/2013 06:17:54PM Agent (Dante V): "Hi Michael!"
11/02/2013 06:18:02PM Michael: "im insterested in the XPS 12"
11/02/2013 06:18:24PM Michael: "is there any Chance to get a Version with 4G/LTE"
11/02/2013 06:18:27PM Agent (Dante V): "I'm glad that you chatted in today. I'll be more than happy to help you."
11/02/2013 06:18:57PM Michael: "or is such a upgrade in preperation?"
11/02/2013 06:21:20PM Agent (Dante V): "A 4G/LTE XPS 12 is still not yet available. I can send you an update to your email once it becomes available."
11/02/2013 06:22:01PM Michael: "that would be nice"
11/02/2013 06:22:28PM Michael: "so it will be available soon"
11/02/2013 06:22:52PM Agent (Dante V): "Our new XPS laptops are going to be released anytime soon."
11/02/2013 06:23:09PM Michael: "because i'm between the XPS 12 and the Sony Vaio 13 with actually Support 4G"
11/02/2013 06:23:23PM Michael: "with --> which"
11/02/2013 06:23:35PM Agent (Dante V): "I understand."
11/02/2013 06:24:13PM Michael: "and i Need a new Notebook/convertible for college soon"
11/02/2013 06:25:24PM Agent (Dante V): "No worries, I'll send you an update once we have the release date for the new XPS 12 with 4G.."
11/02/2013 06:26:28PM Michael: "well i love the design of the XPS 12! that i can use ist as a normal Laptop and as a tablet with full featured Windows 8 too"
11/02/2013 06:26:58PM Michael: "thank you for the email you are going to send me soon"
11/02/2013 06:27:04PM Agent (Dante V): "That's right."
11/02/2013 06:27:05PM Michael: ";)"
11/02/2013 06:28:27PM Agent (Dante V): "Do you need anything else clarified or addressed, before I let you go?"
11/02/2013 06:29:22PM Michael: "well asking me there is one more question concerning the XPS12"
11/02/2013 06:29:49PM Agent (Dante V): "Go ahead, ask away."
11/02/2013 06:29:53PM Michael: "does the current or the upgrdeed Version Feature "connencted Standby""
11/02/2013 06:30:35PM Michael: "as the sony duo 13"
11/02/2013 06:31:01PM Michael: "so that email and skype calls can arrive even if the Notebook is in standby mode?"
11/02/2013 06:31:17PM Agent (Dante V): "Yes, it'll be a feature on the new XPS laptops."
11/02/2013 06:31:39PM Michael: "oh great"
11/02/2013 06:31:50PM Michael: "thanks and good bye"
11/02/2013 06:32:35PM Agent (Dante V): "You're welcome."
11/02/2013 06:32:39PM Agent (Dante V): "Our Chat team strives to provide the very best levels of customer service. If you have a minute, we would really appreciate your feedback on a 1 minute survey that will appear above this chat once the session ends. My manager gets all the feedback and we"
use it to help our customers. Thank you for choosing Dell's Sales Chat and have a wonderful day!
11/02/2013 06:32:45PM Agent (Dante V): "Kindly answer the survey after you Exit. :-)"
11/02/2013 06:33:07PM Michael: "same too you"
11/02/2013 06:33:09PM Session Ended
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