Nota, companies lying through their teeth to customers, disrespecting their customers and treating their customers with utter distain is the reality. Thank you for providing yet another example of why no customer should support BMW or any company that sh#ts so hard on its customers.
The level of condescension on his 'sorry but not sorry' answer but the really the customer is wrong is more the reason I never support these brands. And it's not just the brand level, it would be perverse in their work culture and filters down to their products.
BMW is canning the controversial subscription services that merely activated pre-installed hardware in its customers' vehicles, but the subscription model will stick around for other post-sales add-ons.