Nice spec sheet - I bought one - top specs (XEON, 16GB, 512G nVMe) - worst error of my computer-life :( Multiple bluescreens, fan proiblems etc) -and to add to it, in spite of paying the prosupport from dell $300+ - Dell is giving me a hard time and refuse to refund me - see my latest email below:
Dear team @Dell.
I AGAIN just wasted an hour on the phone, talking to four or five different departments which passed the call to each other repeatedly.
I ordered a top-specs computer which I received on July 5th. The computer quickly revealed full of faults.
On July 20th, after having wasted multiple hours of work time trying to fix the faults following the advice of the support team (for which I have paid a hefty premium!), I decided to return it for repairs. It was sent back on the 23rd and received by Dell on the 25th.
On the 30th, I returned from a short trip and discovered that the PC has been returned to me – left OUTSIDE by the courier company for several hours ??? days ??
After starting up the PC, in spite of multiple repair operations (Main board? Hard drive? Fan-heatsink?) the system is still demonstrating the same issues.
On the 2nd of August I requested a refund by email.
Since then, the only communications I receive from Dell are 24hrs-delayed replies (often even slower) trying to make me believe than I am not eligible for a refund as my request was after the 30days windows.
The same message was hesitantly given to me on the phone today? Because the 30days warranty starts at INVOICE DATE?? This does not make any sense!
Even when counting the invoice date – how come should my 30 days warranty be reduced by the MANY DAYS THE COMPUTER HAS BEEN IN YOUR POSSESSION FOR REPAIR??
This is completely unacceptable.
I will escalate now this issue using all the means I can think of.
Regards